Overview

You can install the FortiToken Mobile application on iOS and Android. However, a token can only be active on one device at any time. Tokens can be transferred to new devices, see how to do so here: https://help.times.uh.edu/kb/faq.php?id=47.

After installing FortiToken Mobile on your device, you will need to activate a token. Once activated, you can immediately generate OTPs on your device. You can manually enter the OTP, or approve or deny the remote access login request from push notifications.

No cellular network is required. If cellular service is not available, use Wi-Fi access.

***NOTE: These steps should be completed before trying to connect to TIMES using the Forticlient VPN.***

Instructions are adapted from:https://docs.fortinet.com/document/fortitoken/latest/fortitoken-mobile-user-guide/562390/introduction This link also includes instructions for language support, Third-Party Tokens, and edit or mange Tokens.

Installing the FortiToken Mobile App

To install FortiToken Mobile on your device, visit the appropriate app store.

Downloading for Apple iOS

Go to the Apple app store to download the free FortiToken Mobile for iOS application.

Downloading for Google Android

Go to the Google Play store to download the free FortiToken Mobile for Android application.

Token Activation

FortiToken Mobile allows you to install tokens that are issued from FortiAuthenticator.

FortiToken activation email

After your system administrator assigns a token to you, you will receive a notification by email with an activation code, a scannable QR code, and an activation expiration date by which you must activate your token.

Activating Your Token

You can activate your token on FortiToken Mobile for iOS and Android after you receive an activation code via email.

You can either enter the activation code manually or scan a QR code.

Before you begin, make sure your device is set to the correct time and you have internet access.

Scan Barcode

If your device supports QR code recognition, you can simply tap SCAN BARCODE in the FortiToken Mobile home screen and point your device camera at the QR code attached to the activation email.

Enter Manually

1. Tap ENTER MANUALLY, then select the type of token from the list.
   1. For FortiToken, select Fortinet.
   2. For third-party tokens, select Other.
2. Enter a name for this token and the activation code exactly as it appears in your activation message, either by typing or copying and pasting.

   FortiToken Mobile will automatically convert lower case to upper case letters so there is no need to use the Shift key when typing.

3. Tap ADD ACCOUNT.

    The one-time password is now displayed in the token list view.

Push Notifications

Push notifications provide an alternative to entering a one-time password for remote access login.

FortiToken Mobile can receive push notifications even when your mobile device is locked or on the home screen as well as when FortiToken Mobile app is open. You can choose to approve or deny the login request. Once action is taken on the login request, the message "Request sent successfully" displays for 1.5 seconds.

Note:

Push notifications may not work on UH Wi-Fi. If you are on campus, please use the 6-digit One Time Password or switch to cellular. 

Push notifications do not work with IPsec VPN connections.